We want you to be confident in your purchase. If something isn’t right, you can return it free of charge within 14 days of delivery for a refund or exchange.
What’s included
- Free return shipping within South Africa
- Refund to your original payment method or an exchange
What we need from you
- Start the return within 14 days of delivery
- Items must be unused, in original packaging, with all tags/labels included
- Keep the product box/bag clean and undamaged (use an outer carton for shipping)
What’s not returnable (unless faulty)
- Items that are worn/used or marked (e.g., gloves with signs of wear, eyewear with scratched lenses)
- Missing or damaged packaging, cut tags, or removed safety films
- Customised or non-resalable items
How to start a return
- Contact us with your order number and reason for return.
- We’ll email you a prepaid return label and simple packing steps.
- Drop the parcel at the indicated counter or book a collection.
- We’ll process your refund or exchange once the item is checked in.
Refund timing
- Refunds are typically processed 2–5 business days after inspection (your bank may take a little longer to reflect it).
Faulty or incorrect items
- If your order arrives damaged, defective, or not as described, tell us right away. We’ll sort it out with priority at no cost to you.
Need help? Reach out via Contact/Support with your order number and a brief note—we’ll take it from there.
Note: This is a quick summary for your convenience. The full returns policy (including any brand-specific exceptions) applies.
