Warranty Procedure

We stand behind the quality of our products. This page explains what’s covered, how to submit a claim, and what to expect next. It follows plain-language best practices and aligns with the South African Consumer Protection Act (CPA).

At-a-glance

• Coverage: 90-day limited warranty against manufacturing defects from date of purchase.
• Remedy: Repair, replacement, or store credit — at our discretion.
• Proof required: Dated proof of purchase (receipt/invoice) from an authorised seller.
• Location: South Africa only (for purchases made in SA).

Note: Some brands or lines may carry additional or different warranties. Where brand policies differ, those terms apply and will be communicated during assessment. This page describes our standard process.

What’s covered

• Manufacturing faults in materials or workmanship appearing under normal, intended use within 90 days.
• Early failure of components (e.g., stitching, seams, hardware) not caused by misuse or wear-and-tear.

What’s not covered

• Normal wear-and-tear (e.g., abrasion, scratches, lens swirls, fabric pilling, grip wear).
• Damage from misuse, abuse, alteration, improper care, chemicals, or heat.
• Accidental damage, loss or theft.
• Unauthorised repairs or modifications.
• Hygiene-sensitive items returned used/soiled without prior approval.
• Products purchased from unauthorised resellers or second-hand marketplaces.

Before you submit a claim

1. Check fit and care: Many issues are solved by correct sizing or care guidance. See our product care notes or contact us.
2. Gather documents: Receipt/invoice showing date, product, and seller; photos/videos clearly showing the issue.
3. Clean the product: For hygiene and safety, please clean and dry items before sending photos or returning.

How to make a warranty claim

1. Submit the Warranty Claim Form.
   Include your details, order number, product info (model/MPN/size/colour), clear photos of the fault, and proof of purchase.
   Open Warranty Claim Form
2. Receive your RMA number.
   Our team will review your submission and email an RMA (Return Merchandise Authorisation) with packing instructions if a return is required.
3. Return the product (if requested).
   Use protective packaging; include all detachable parts and the RMA on the outside of the parcel. Unauthorised returns (no RMA) may be refused.
4. Assessment.
   On receipt we inspect and test. If the fault is confirmed and covered, we proceed with the remedy below. If not covered, we’ll advise paid repair/replacement options before doing anything.

Turnaround targets: We aim to acknowledge claims within 1 business day and complete assessment within 5–7 business days of receiving the item. Times may vary based on workload, spares, or brand evaluation requirements.

Remedies

If a covered defect is confirmed, we will at our discretion:

• Repair the product using new or serviceable parts; or
• Replace with the same model/size/colour or a comparable item if unavailable; or
• Issue store credit equal to the purchase price if repair/replace is not reasonable.

Delivery costs: If the claim is approved, we cover the return shipping back to you. If the claim is declined, shipping and handling are for your account.

Special cases & good-to-know

• DOA/Transit damage (within 7 days): If your item arrives damaged, report it within 7 calendar days with unboxing photos so we can assist with courier claims.
• Consumables & wear items: Pads, coatings, adhesives and finishes degrade over time; this is not a defect.
• Safety & eyewear hygiene: For safety items, returns must be clean and free of biological contaminants.
• Brand policies: Certain brands require their own inspection or serial verification. We’ll guide you if this applies.

If a claim is declined

We’ll explain why (with photos where useful) and offer options:

• Return as-is (shipping at cost); or
• Paid repair or discounted replacement if available; or
• Environmentally responsible disposal (with your consent).

Your rights

This policy does not limit your rights under the Consumer Protection Act. If you believe a product failed prematurely under normal use, please contact us — we’ll assess fairly and in good faith.

Need help?

Questions before you submit? We’re happy to help with sizing, care, or troubleshooting.

Email: support@bellmt.co.za
Phone: +27 83 652 9692