If a product you bought from Bellmt develops a fault, please contact us. We’ll explain how to submit a claim, arrange any necessary assessment and help you understand the available remedies.
This page explains your rights under South African consumer law and how any additional manufacturer’s warranty may apply.
Your warranty rights at a glance
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Statutory protection: Where the Consumer Protection Act applies, qualifying faulty goods can be returned within six months of delivery.
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Available remedies: For a qualifying claim, you may choose a repair, replacement or refund, subject to the Act and the nature of the defect.
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Return delivery: Qualifying statutory returns are at Bellmt’s risk and expense.
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Additional cover: A manufacturer’s warranty may provide protection beyond your statutory rights.
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Proof of purchase: Your order number, invoice or other reasonable evidence of purchase helps us identify the transaction.
The six-month period is not a statement that a product only needs to last six months. Other legal rights or additional warranty cover may apply after that period.
What your statutory protection covers
Where the Consumer Protection Act applies, products must meet its requirements for quality, safety, suitability and reasonable durability.
A qualifying problem may include:
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A defect in materials or workmanship.
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A product that fails during normal, intended use.
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A product that is unsafe or does not work as it should.
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A product that does not meet applicable quality requirements.
If you told us before buying that you needed a product for a particular purpose, and we advised that it would be suitable, please mention this when submitting your claim.
We consider the product, its intended use, the circumstances of the failure and the applicable legal requirements when assessing a claim.
Repair, replacement or refund
For a qualifying return under section 56(2) of the Consumer Protection Act, you may direct us to repair or replace the goods, or refund the purchase price.
We may inspect the product to establish the nature and cause of the problem. An inspection does not mean that you have agreed to a repair.
The appropriate remedy depends on whether the problem meets the Act’s requirements. A minor or insignificant issue may not justify rejecting the entire product for a refund or replacement. If this affects your claim, we’ll explain our findings and the proposed remedy.
We won’t require you to accept store credit where you are entitled to a monetary refund.
If an agreed replacement is unavailable, we’ll discuss an appropriate alternative or refund. We won’t substitute a different product without your agreement.
If a repaired product develops another fault
Where section 56(3) applies, if a repair does not resolve the failure, defect or unsafe feature, or a further qualifying problem is discovered within three months of the repair, Bellmt must replace the goods or refund the purchase price.
Separate statutory protection may also apply to replacement parts and repair labour. Any additional repair warranty will be explained when the work is arranged.
Additional manufacturer warranties
Some products carry an additional manufacturer’s warranty. Its duration, coverage and claim requirements depend on the brand and product.
Contact us if you need the applicable terms before purchasing or submitting a claim. We’ll help identify the relevant warranty and explain any manufacturer assessment that is needed.
A manufacturer’s warranty adds to applicable statutory rights. It does not replace them or reduce Bellmt’s responsibilities as the seller.
For products bought from Bellmt, you can contact us directly about a statutory claim.
Wear, accidental damage and misuse
Warranty protection does not automatically cover every sign of wear or damage.
Problems caused by the following will generally fall outside manufacturing-defect cover:
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Normal wear from use.
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Accidental damage, loss or theft.
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Misuse or use outside the product’s intended purpose.
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Cleaning, storage or care contrary to the supplied instructions.
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Modifications or repairs that caused the problem.
For eyewear, scratches caused by handling or use are generally different from a defective lens or coating. For gloves, gradual abrasion from work is generally different from premature failure caused by a defect.
We’ll consider the cause and circumstances. A claim won’t be rejected simply because a product has been used, and a modification unrelated to the fault does not automatically remove all rights.
If you are unsure whether a problem is covered, please contact us.
How to submit a claim
1. Contact Bellmt
Email support@bellmt.co.za or message us on WhatsApp.
Please include:
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Your name and contact details.
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Your order number or other evidence of purchase.
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The product name, size, colour and model or serial number, where available.
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A description of the problem and when you first noticed it.
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Photos or a short video, where these help show the issue.
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Your preferred remedy.
If you cannot find your invoice, contact us. We may be able to locate your order using other information.
2. Receive return instructions
We’ll let you know whether the product needs to be returned and provide the return address, packing instructions and any claim reference.
Please contact us before sending a parcel so we can arrange the correct return method. Our administrative process does not remove your statutory rights.
3. Pack the product safely
Use protective packaging and include the claim reference or order number.
Original retail packaging is helpful if available, but it is not required for a statutory faulty-goods claim.
Include accessories relevant to assessing the fault. We’ll tell you if we need the complete set.
Please let us know if the item is contaminated or unsafe to handle so we can advise on suitable arrangements.
4. Assessment and outcome
We’ll assess the product and explain our findings, the applicable cover and the next steps.
We aim to acknowledge claims within one business day and complete an initial assessment within five to seven business days of receiving the product.
These are service targets rather than guaranteed completion times. If specialist testing or a manufacturer assessment is needed, we’ll explain the reason and provide an updated estimate. Assessment must take place within a reasonable time.
Delivery and assessment costs
For qualifying statutory faulty-goods returns, Bellmt will arrange and cover the necessary return transport and delivery of any repaired or replacement product.
Please contact us before booking your own courier so we can agree on suitable arrangements.
No penalty or compulsory assessment fee applies to a qualifying statutory return.
If assessment indicates that the problem is outside the applicable cover, we’ll explain why and discuss any lawful charges before asking you to approve a paid service. We won’t carry out chargeable repairs without your agreement.
Delivery terms for additional manufacturer cover will be explained separately where relevant. Those terms do not override statutory rights.
Products damaged on arrival
If your order arrives damaged, incomplete or incorrect, contact us as soon as possible.
Photos of the product, outer packaging and courier label can help us investigate. Please keep the packaging until we have advised you.
An unboxing video is not required to make a claim. Reporting promptly helps with investigation and courier enquiries, but a short reporting deadline does not replace your statutory rights.
Stop using a product if you believe it may be unsafe.
If a claim is not covered
We’ll explain the assessment findings and why the claim does not qualify.
Where available, we can discuss paid repairs, replacement parts or returning the product to you. Any applicable costs will be explained before you agree.
We won’t dispose of your product without your permission.
If you disagree with the outcome, contact us with your claim reference and explain your concern so we can review it.
Bought from another retailer?
Please contact the seller shown on your proof of purchase first about your statutory rights.
If you need help identifying the manufacturer’s warranty process, contact us with the product and purchase details. Any assistance Bellmt can provide will depend on the applicable warranty arrangements.
Changed your mind or need another size?
Change-of-mind returns and size exchanges are handled separately from faulty-product claims.
Bellmt offers a 30-day change-of-mind return period for eligible products, subject to our returns conditions. Contact us for assistance.
That voluntary return period does not limit your rights concerning faulty goods.
Contact us
Email: support@bellmt.co.za
Telephone: +27 83 652 9692
WhatsApp: Chat with Bellmt
If we cannot resolve your complaint, you may seek assistance from the Consumer Goods and Services Ombud or the National Consumer Commission, where applicable.
Nothing on this page excludes or limits rights available under applicable South African law.