Returns, Exchanges & Refunds

We want you to choose confidently. If something isn’t right with your order, contact us, and we’ll help you with the next steps.

You can request a change-of-mind return within 30 calendar days of receiving your order, subject to the conditions below. Faulty, damaged or incorrectly supplied goods are handled separately, and your legal rights are not limited by this 30-day period.

How to request a return

Email sales@bellmt.co.za or contact us on WhatsApp.

Please include:

Your order number or other proof of purchase.
The product you want to return.
Whether you would prefer a refund or an exchange.
A description of the problem, if the product is faulty, damaged or incorrect.
Photos where they help show the issue.

You don’t need to give a reason for an eligible change-of-mind return, although feedback can help us improve.

We’ll explain the next steps and provide the return address or collection instructions. Please contact us before sending a parcel so it reaches the correct place. Requesting instructions does not change the date you notified us or remove any legal return rights.

Changed your mind or need a different size?

For Bellmt’s voluntary 30-day return offer, the product must be:

Unused, apart from a careful indoor inspection or fitting.
Clean and free from damage, scratches, odours or signs of outdoor use.
Returned with its original packaging, tags, accessories and included items.

Try gloves on with clean, dry hands. When checking eyewear, take care to protect the lenses and coatings from scratches. Please keep the packaging until you are satisfied with your purchase.

Using a product for work, sport or outdoor activities goes beyond trying it on.

These conditions apply to our voluntary change-of-mind offer. They do not automatically disqualify a claim for faulty goods or replace any return rights provided by law.

Who pays for delivery?

Bellmt covers standard return delivery within South Africa for eligible returns under our 30-day change-of-mind offer.

Contact us first so we can arrange a collection or provide a prepaid return method. If you prefer to book your own courier, please agree the arrangements and cost with us beforehand.

For a change-of-mind return, we refund the amount paid for the returned product. The original delivery charge is not refunded, except where required by law.

If we supplied the wrong product, or you have a qualifying faulty-goods return, Bellmt will arrange and cover the necessary return delivery. Any replacement delivery required to resolve our error or fulfil your statutory rights will also be at our expense.

Please contact us before arranging a courier at Bellmt’s expense.

Exchanges

If you would like a different size, colour or product, tell us when requesting your return.

Exchanges depend on stock availability. We’ll confirm availability, any price difference and any applicable delivery charge before proceeding.

If the replacement costs more, we’ll explain how to pay the difference. If it costs less, we’ll refund the difference. If a suitable replacement is unavailable, we can refund an eligible return.

Received the wrong item or a damaged parcel?

Please contact us as soon as possible. Include your order number and photos of the product, packaging and courier label where available.

Keep the packaging until we have explained whether it is needed for collection or assessment.

If a product appears unsafe or damaged, stop using it and contact us. We’ll arrange the appropriate next steps.

Reporting a problem promptly helps us investigate it. A delay in reporting does not automatically remove your statutory rights.

Faulty products

A manufacturing fault is handled differently from a change-of-mind return.

Where the Consumer Protection Act applies, goods that fail to meet its quality requirements may be returned within six months of delivery, without penalty and at Bellmt’s risk and expense. For a qualifying claim, you may choose a repair, replacement or refund, subject to the Act.

We may need to inspect the product to establish the problem. Please describe the fault and provide proof of purchase. Original packaging is helpful where available, but is not a requirement for a statutory faulty-goods claim.

If a repair fails to resolve the problem, or another qualifying fault appears within three months of the repair, the Act provides for replacement or a refund.

Normal wear, accidental damage and damage caused by misuse are not automatically manufacturing faults. We will assess the circumstances and explain our findings.

An additional manufacturer’s warranty may offer further protection. It does not replace applicable statutory rights. Read section 56 of the Consumer Protection Act.

Your online cooling-off rights

For eligible online purchases covered by section 44 of the Electronic Communications and Transactions Act, you may cancel without giving a reason or paying a penalty within seven days after receiving the goods.

Only the direct cost of returning the goods may be charged. Payments for the cancelled transaction must be refunded in full within 30 days of cancellation.

Certain statutory exclusions apply, including goods made to your specifications or clearly personalised. We will explain any applicable exclusion.

Bellmt’s voluntary 30-day offer gives additional time for eligible change-of-mind returns; it does not reduce your online cooling-off rights. Read sections 42 and 44 of the Act.

Refunds

We’ll let you know when we receive your return and explain the outcome of any necessary inspection.

Refunds will normally be made through the original payment method. We won’t require you to accept store credit where you are entitled to a monetary refund.

Your bank or payment provider may take additional time to show the credit. We’ll confirm when the refund has been processed and comply with applicable legal deadlines.

For instalment purchases, contact us so we can explain how the refund will be handled through your payment provider.

There is no restocking fee for returns accepted under our voluntary 30-day offer.

Packing and sending your return

Include your order number and any return reference we provide.
Return all accessories and included items relevant to the return.
Use protective outer packaging, especially for eyewear.
Avoid sticking courier labels directly onto the product’s retail packaging.
Keep your tracking number or courier receipt.

Please tell us if the product is contaminated or unsafe to handle so we can advise on suitable arrangements.

We provide the return address when arranging your return. Contact us before visiting or dropping off a parcel.

Need help choosing before ordering?

We’re happy to help with sizes, fit, lens options and product details before you buy.

Email: sales@bellmt.co.za
Telephone: +27 83 652 9692
WhatsApp: Chat with Bellmt

Hours: Monday–Thursday, 09:00–17:00; Friday, 09:00–14:30, South African time.

If you are unhappy with how we handled a return, contact us with your order number and concern so we can review it. You may also seek assistance from the Consumer Goods and Services Ombud where applicable.

This policy applies to purchases from Bellmt. Nothing in it excludes or limits rights available under applicable South African law.