We want you to be confident in your purchase. If something isn’t right, you can return it free of charge within 14 days of delivery for a refund or exchange.

What’s included

• Free return shipping within South Africa
• Refund to your original payment method or an exchange
  

What we need from you

• Start the return within 14 days of delivery
• Items must be unused, in original packaging, with all tags/labels included
• Keep the product box/bag clean and undamaged (use an outer carton for shipping)
  

What’s not returnable (unless faulty)

• Items that are worn/used or marked (e.g., gloves with signs of wear, eyewear with scratched lenses)
• Missing or damaged packaging, cut tags, or removed safety films
• Customised or non-resalable items
  

How to start a return

1. Contact us with your order number and reason for return.
2. We’ll email you a prepaid return label and simple packing steps.
3. Drop the parcel at the indicated counter or book a collection.
4. We’ll process your refund or exchange once the item is checked in.
   

Refund timing

• Refunds are typically processed 2–5 business days after inspection (your bank may take a little longer to reflect it).
  

Faulty or incorrect items

• If your order arrives damaged, defective, or not as described, tell us right away. We’ll sort it out with priority at no cost to you.
  

Need help? Reach out via Contact/Support with your order number and a brief note—we’ll take it from there.

Note: This is a quick summary for your convenience. The full returns policy (including any brand-specific exceptions) applies.